Shipping & Returns

Effective Date: November 1, 2024
1. Warranty and Returns for Manufactured Items
For items that we manufacture but do not sell directly to you, such as firearms, please refer to our Firearms Warranty Policy. If you encounter any issues with these products, please contact our Customer Service team to initiate the warranty process. Our team will guide you through the necessary steps to address your concerns.
2. Contact Customer Service
Phone: +1 (904) 420-2923
3. Returns Policy for Parts, Accessories, and Clothing
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return any unused or defective items within 30 days of receipt for a full refund or exchange. Please ensure that the items are in their original packaging and include all tags and accessories.
Eligibility for Returns
  • • Items must be returned within 30 days of receipt.
  • • Items must be unused and in their original condition.
  • • Used items that are not functioning properly may also be returned.
Non-Returnable Items
  • • Items marked as final sale.
  • • Gift cards.
4. Return Process
I.Contact our Customer Service team to initiate a return.
II.You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
III.Pack the item securely in its original packaging, if possible, and include the RMA number.
III.Ship the item to the address provided by our Customer Service team.
Refunds
  • • Once we receive your return, we will inspect the item and process your refund within 10 business days.
  • • Refunds will be issued to the original payment method.
  • • Shipping charges are non-refundable unless the return is due to our error.
5. Shipping Policy
Order Processing
For items that we manufacture but do not sell directly to you, such as firearms, please refer to our Firearms Warranty Policy. If you encounter any issues with these products, please contact our Customer Service team to initiate the warranty process. Our team will guide you through the necessary steps to address your concerns.
Shipping Methods and Costs
For items that we manufacture but do not sell directly to you, We offer various shipping options at checkout. Shipping costs are calculated based on the shipping method selected and the destination.
International Shipping
For items that we manufacture but do not sell directly to you, We currently do not offer international shipping. Please contact our Customer Service team for more information.
Lost or Damaged Packages
For items that we manufacture but do not sell directly to you, If your package is lost or arrives damaged, please contact our Customer Service team immediately for assistance.
6. Contact Us
If you have any questions or need further assistance, please contact our Customer Service team:
Form: www.derya.us/customer-service/
Phone: +1 (904) 420-2923

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